Frequently Asked Questions
Find answers to common questions about our products and services
Yes, all our products are 100% authentic and sourced from trusted South Asian brands and suppliers.
We conduct rigorous quality checks throughout the sourcing, storage, and packaging processes to ensure the highest standards of freshness and safety.
If any item arrives damaged, expired, or incorrect, you can report it within 24 hours. We will arrange a replacement or refund.
We currently deliver exclusively within Hounslow, UK.
Orders within Hounslow are delivered within the same day or next day, depending on order time and availability.
We will contact you for a re-attempt or arrange a suitable delivery time.
We accept major debit/credit cards, online payments, and secure checkout options available at the time of purchase.
Currently, we do not offer Cash on Delivery. All payments must be completed online before order confirmation.
Yes, our checkout is fully secure and encrypted to protect your personal and payment information.
Please contact us within 24 hours with photos of the issue. We will arrange a replacement or refund.
You can cancel your order before it is dispatched. Once the delivery process begins, cancellation may not be possible.
If your order is delayed or missing, please contact support. We will resolve it quickly.
Vimal Malhi founded Desi Deliver with a vision to bring authentic South Asian flavours to the UK community.
Yes, Desi Deliver is a UK-based business located in Hounslow.
We started Desi Deliver to make it easy and affordable for the South Asian community to access authentic snacks, drinks, and essentials.
Yes, we do accept bulk orders. Please contact us directly for pricing and availability.
